Local Serves ("We" or "Us") acknowledges and supports its obligations to protect the use and management of any personal information under the National Privacy Principles and the Privacy Act 1988 (Cth). We will undertake to comply with this policy, and ensure that it abides by the National Privacy Principles and the Privacy Act 1988 (Cth).

1. Personal information collected

Personal information may be collected from you when visiting our website, using our services, submitting website feedback, or placing a web order via our online ordering system. The personal information collected could include your name, address, phone numbers (including mobile number), email address, details of credit cards used for payment. We only collect information that you have voluntarily entered in the website.

2. What we do with the information

The information collected may be required by Us to process and approve an online order, conduct market research, send promotional material, and respond to your requests.

3. Online ordering

Use of our online ordering system requires information to be obtained from you to process your order, and verify payment if making payment by credit card. The information stored enables us to remember your details which will benefit you in future orders, and remember previous orders for re-ordering. When ordering online and paying by credit card, your card details are processed but not stored.

4. Accuracy and security

We will take reasonable steps not to lose, misuse or allow unauthorised access to the information collected. We will allow you to access your information at any time or delete any information upon request. Such requests and access must be directed to our Contact Address [email protected] and will be subject to verification.

5. Credit card details

Your credit card details may be required in order to process the value of your online order on our secure website through your Visa or MasterCard. All transactions are processed in Australian dollars.

6. Cookies

We use cookies, web beacons, pixels, replay sessions, and similar technologies to collect information and personalise your experience with the Services.

  1. Cookies

    Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site or provider’s system to recognise your browser and remember certain information.

    We use first-party and third-party cookies for the following purposes:
    (1) to make the Services function properly; (2) to improve the Services; (3) to recognise you when you return to our Site and to remember information you have already provided, such as your preferences; (4) to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during your use of the Services.

    You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Services.

  2. Web Beacons

    Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, to track and measure the performance of our Site and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).

  3. Replay Session

    We may collect information on your use of our Site or the Services, such as pages visited, links clicked, non-sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of your session interactions on our Site. We take measures to utilise replay session technology to exclude and block sensitive user information.

  4. Online Analytics and Advertising Technologies

    We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on the Services or on other devices, apps, or websites.

    Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any company chooses to participate in these opt-out programs.

  5. Mobile Applications

    Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of in-application targeted advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalised advertising.

7. Questions

Any questions regarding our Privacy Policy can be directed to [email protected].